Privacy Policy

Welcome to ChatMood, operated by DCODER, a company registered in Brazil. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Twitch chat analysis platform.

By using ChatMood, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Account Information

When you create an account with ChatMood, we collect:

• Twitch username and user ID
• Email address (if provided through Twitch OAuth)
• Profile picture and display name
• Account creation and last login dates

1.2 Twitch Chat Data

To provide our chat analysis services, we collect and process:

• Public Twitch chat messages from channels you analyze
• Usernames and user IDs of chat participants
• Message timestamps and frequency data
• Emote usage and chat patterns
• Channel metadata (follower counts, stream titles, categories)

1.3 Usage Information

We automatically collect information about how you use our service:

• Pages visited and features accessed
• Analysis queries and search terms
• Session duration and frequency
• Device type, browser, and operating system
• IP address and approximate geographic location

1.4 Payment Information

For paid subscriptions, payments are processed by Paddle.com, who acts as our Merchant of Record. Paddle handles all payment data, billing, and tax compliance. We do not store credit card numbers or payment details on our servers.

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our chat analysis services
• Authenticating users and managing accounts
• Processing and analyzing Twitch chat data as requested
• Generating insights, reports, and visualizations
• Improving our service quality and developing new features
• Communicating with you about your account and our services
• Processing payments and managing subscriptions
• Detecting and preventing fraud, abuse, or security issues
• Complying with legal obligations and enforcing our Terms of Service

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share data with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and infrastructure providers
• Payment processing services
• Analytics and monitoring tools
• Email communication services

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

3.3 Business Transfers

If ChatMood is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Account data: Retained while your account is active and for a reasonable period after account deletion
• Chat analysis data: Stored for the duration specified in your subscription plan, with options to delete earlier
• Usage logs: Typically retained for 90 days for security and troubleshooting purposes
• Payment records: Retained as required by tax and accounting regulations

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Withdrawal of consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at the email address provided below.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential cookies: Required for authentication and basic functionality
• Analytics cookies: Help us understand how users interact with our service
• Preference cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings, though disabling certain cookies may affect functionality.

8. Third-Party Services

Our service integrates with Twitch and may contain links to third-party websites. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies.

Twitch data is collected and used in accordance with Twitch's Terms of Service and Developer Agreement.

9. Children's Privacy

ChatMood is not intended for users under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

10. Legal Basis and Applicable Laws

10.1 LGPD (Brazil)

DCODER is a company registered in Brazil. We process personal data in compliance with the Lei Geral de Proteção de Dados (LGPD — Law No. 13,709/2018). Under the LGPD, you have the right to request access, correction, deletion, portability, and anonymization of your personal data. To exercise these rights, contact us at [email protected].

10.2 GDPR (European Union)

If you are located in the European Economic Area (EEA), we process your personal data in accordance with the General Data Protection Regulation (GDPR). The legal bases for processing include: your consent, the performance of a contract with you, and our legitimate interests in operating and improving the service. You have the right to lodge a complaint with your local data protection authority.

11. International Data Transfers

DCODER is based in Brazil. Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, the LGPD, and where applicable, the GDPR.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: